"Cloud of Clouds" - our 2009 predictions.
In 2008, we saw the early seeds of a "cloud of clouds" emerging. It started in April with Salesforce and Google announcing integration between Google Apps and Salesforce to bridge the gap between Google's productivity applications and Salesforce. Later in the year, at Dreamforce, Salesforce expanded the idea of a "cloud of clouds" by announcing integrations with Facebook (for social graph information) and with Amazon (for raw computing infrastructure). Salesforce ended the year with a bang, by announcing Force.com for Google App Engine.
Engineering a healthier diet
Back in 2007, the cafes at our Mountain View campus started color-coding menu items according to healthfulness. The healthiest items are colored green ("go ahead, pile it on!"), foods you should portion-control are yellow, and foods you should eat...
Read more about Engineering a healthier diet...Customer Experience Index Scoring
Continuing with the 4th in a series (#1) (#2) (#3) discussing Customer Experience Indexing (CEI) as a way to measure, plan and act on customer feedback. Again, thanks to those who have offered comments and questions so...
Read more about Customer Experience Index Scoring ...Research Question Mindmap Experiment
My project team is in the beginning stages of running some in-home research interviews right now, so I’ve been preparing the questions we want to ask and the activities we might want to try. I brainstormed, wrote lots of ideas down on stickies,...
Read more about Research Question Mindmap Experiment...Post Links to Delicious via Email Messages
How to post links to del.icio.us bookmarks from your cell phone or mobile device via an email or SMS message.
Though del.icio.us is such a popular place for saving bookmarks, it is still not friendly enough for use on cell phones or mobile...
Read more about Post Links to Delicious via Email Messages ...On Demand CRM Software - Right Now
RightNow© delivers on demand CRM software and services that create the best possible experience for your customers while reducing costs—through email, live chat, web self-service, phone, and more....
Read more about On Demand CRM Software - Right Now...Did I call it wrong?
Back in October I made a very downbeat assessment of the state of the economy and its impact on the CRM industry. While I winced hugely when Joel Spolsky announced the end of the tech recession back in February, a straw poll of vendors suggests that...
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